Satisfaction Guarantee

At Natrol LLC (“Natrol”), we stand behind our products and quality controls. If you are not satisfied with a Natrol product you purchased from one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Natrol LLC 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please contact us at (800) 262-8765 or and have information available regarding where and when you purchased your product, as well as proof of purchase. You must submit your Guarantee request within 45 days of the date of original purchase.

Natrol reserves the right to request that the product be provided to Natrol. If such request is made, Natrol will provide a prepaid shipping label.

Guarantee Guidelines

Natrol reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Natrol concludes that the purchaser has abused the Satisfaction Guarantee. Natrol may amend or terminate the Satisfaction Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at (800) 262-8765 or When buying on, please note our authorized sellers are Amazon (itself), Pattern (through the “Pattern Products” storefront) and reCommerce (through the “reCommerce” storefront) for certain products. When buying on, please note our authorized sellers are Walmart (itself) and Pattern (through the “Pattern” storefront). We do not have any authorized sellers on eBay.

Effective: June 26, 2023